Check Internet Connection First
If you are experiencing long buffering times or poor video quality, please check to make sure you have a stable internet connection by following these troubleshooting steps:
| Check Internet Speed | See our Streaming Internet Speed Recommendations article for more help |
| Reboot Router | Unplug the power from the router device, wait for approximately 2-3 minutes then reconnect. The router and connections may take a few minutes to be back up. |
Web Browser Specific Troubleshooting
If you are experiencing issues with the Openfit app not loading, blank screens, videos not loading at all, or other unexpected errors, follow these troubleshooting steps:
| Use Chrome | Openfit works best with Chrome. Make sure you are not using Internet Explorer. |
| Log Out & Back In | Log out of your account, and log back in |
| Restart Browser | Close the web browser and reopen it once more |
| Check Other Browsers | If you are having issues with a specific browser, go ahead and attempt a new browser |