Check Internet Connection First
If you are experiencing long buffering times or poor video quality, please check to make sure you have a stable internet connection by following these troubleshooting steps:
|
Check Internet Speed |
See our Streaming Internet Speed Recommendations article for more help |
|
Reboot Router |
Unplug the power from the router device, wait for approximately 2-3 minutes then reconnect. The router and connections may take a few minutes to be back up. |
Mobile or Tablet Specific Troubleshooting
If you are experiencing issues with the Openfit app on your iOS or Android device such as videos not loading, blank screens, app suddenly quitting, or other unexpected errors, follow these troubleshooting steps:
| Force Quit | From the Home screen, depending on your device, either double-click your Home button, swipe up from the middle or bottom of the phone to bring up the multi-task tray and swipe up on the Openfit app to force close it. |
| Log Out & Back In | Open the app, log out of your account, and log back in. |
| Restart Device | Restart the device by powering it off and back on. If you are using the Chrome browser instead of the app to stream, close the web browser and reopen it once more. |
| Uninstall & Reinstall the App | From the Home screen, delete the application entirely and re-download the app from the Apple or Android store. |
| Try to stream another way | If you are using the app, then try to stream via Chrome browser. If you are streaming from the browser, try downloading the app. |