Check Internet Connection First
If you are experiencing long buffering times or poor video quality, please check to make sure you have a stable internet connection by following these troubleshooting steps:
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Check Internet Speed |
See our Streaming Internet Speed Recommendations article for more help |
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Improve Internet Speed |
If you are having similar issues with other channels/apps, try the Tips for improving the wireless connection to your Roku streaming device on the Roku Support site |
Roku Device Specific Troubleshooting
If you are experiencing issues with the Openfit app not loading, blank screens, videos not loading at all, or other unexpected errors, follow these troubleshooting steps:
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Restart System |
From your Roku home screen and go to Settings > System > Power > System restart |
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Reboot System |
Unplug your Roku from the power outlet and leave it off for one minute before plugging it back in and trying again |
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Reboot Router |
Unplug the power from the router device, wait for approximately 2-3 minutes then reconnect. The router and connections may take a few minutes to be back up. |
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Remove & Re-Add Channel |
Remove the Openfit channel and then re-add it via the Channel Store: Press the asterisk or star button on your Roku remote, and then select Remove Channel. Then, visit the Roku Channel Store, locate Openfit, and select Add Channel. |
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Check Firmware Version |
Ensure that you have the most recent firmware installed on your Roku: From the Home menu, go to Settings > System > System Update and select Check Now to manually check for updates |
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Check Other Channels |
If you are having issues with other channels/apps, try the solutions offered in the Setup and Troubleshooting page on the Roku Support site |